Classify Customer Feedback with Google Cloud Run Services

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prerequisites
intermediate JavaScript • basics of Docker
skills learned
creating serverless functions on Google Cloud Run • accepting HTTP requests • using serverless with Kubernetes • using machine learning to classify user feedback
Jonathan Campos
5 weeks · 5-7 hours per week · INTERMEDIATE
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Google Cloud Run Services lets you rapidly deploy containerized apps to the cloud. In this liveProject, you’ll harness Google Cloud Run to deploy a customer feedback workflow and integrate an automated machine learning solution. Your company handles thousands of feedback queries every minute, and this new system will ensure that important customers are quickly escalated and kept happy.

You’ve decided your workflow will receive customer feedback via HTTP POST service calls, then use automated machine learning to decide whether comments are positive or negative. Your challenges will include creating a Cloud Run instance, Google’s Managed KNative Kubernetes Cluster, accepting and storing feedback data with Google’s NoSQL Firestore, and managing future rollouts with proper versioning.

This project is designed for learning purposes and is not a complete, production-ready application or solution.

project author

Jonathan Campos
Jonathan Campos is an innovative programmer who keeps watch on what's next in emerging technologies. With over 15 years of development expertise and 10 years of consulting, he provides solutions to multinationals and startups alike. He currently serves as CTO at Alto Experience, a rideshare provider. He started as a developer for web and mobile technologies, expanding over the years to focus on the Google Cloud Platform, cloud application development best practices, and Machine Learning techniques. He spends much of his time giving back to the community by co-organizing Dallas's Google Cloud Platform user group and serving on the Tech Titans board in Dallas.

prerequisites

This liveProject is for experienced Kubernetes engineers looking for the flexibility of a serverless architecture. To begin this liveProject you will need to be familiar with the following:

TOOLS
  • Intermediate JavaScript
  • Basics of Docker
  • Basics of terminal/command lines
TECHNIQUES
  • Basic services

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