Conversational AI you own this product

Chatbots that work
Andrew R. Freed
  • September 2021
  • ISBN 9781617298837
  • 320 pages
  • printed in black & white
filed under

placing your order...

Don't refresh or navigate away from the page.
eBook Our eBooks come in DRM-free Kindle, ePub, and PDF formats + liveBook, our enhanced eBook format accessible from any web browser. $39.99
Conversational AI (eBook) added to cart
continue shopping
adding to cart

print + eBook Receive a print copy shipped to your door + the eBook in Kindle, ePub, & PDF formats + liveBook, our enhanced eBook format accessible from any web browser. $49.99
FREE domestic shipping on orders of three or more print books
Conversational AI (print + eBook) added to cart
continue shopping
adding to cart

A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities.

Maxim Volgin, KLM
Look inside
Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.

In Conversational AI, you will learn how to:

  • Pick the right AI assistant type and channel for your needs
  • Write dialog with intentional tone and specificity
  • Train your AI’s classifier from the ground up
  • Create question-and-direct-response AI assistants
  • Design and optimize a process flow for web and voice
  • Test your assistant’s accuracy and plan out improvements

Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.

about the technology

Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants.

about the book

Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center.

what's inside

  • Pick the right AI for your needs
  • Train your AI classifier
  • Create question-and-direct-response assistants
  • Design and optimize a process flow

about the reader

For software developers. Examples use Watson Assistant and Python.

about the author

Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012.

FREE domestic shipping on orders of three or more print books

All you need to know about building your own virtual assistant.

Fernando Antonio da Silva Bernardino, Transferwise

Learn how to build virtual assistants in all platforms; IBM Watson, but also Azure and AWS.

Jose Luis Perez, PolyhedraTech

All the steps for developing a real-world virtual assistant without overwhelming you with complex technical details.

Sowmya Vajjala, National Research Council, Canada