Eniko Rozsa

Enikő Rózsa is a Distinguished Engineer and the CTO for IBM’s Global AI & Analytics Practice. With a remarkable 30-year career at IBM, she has consistently delivered innovative, multiplatform conversational AI solutions across various industries. She thrives on tackling complex challenges that demand integrating emerging AI technologies. Enikő is also an accomplished inventor, having published multiple patents in Natural Language Processing (NLP) and usability. Her passion for chatbots began when she co-invented and led the successful production of an ontology-based natural language dialogue system, which revolutionized client self-service for technical support. Outside of her professional achievements, Enikő cherishes her time with family, enjoys walking her dog Theo, and loves hosting dinner parties for friends and family, where she brings people together to share good food and conversation.

books by Eniko Rozsa

Effective Conversational AI
  • April 2025
  • ISBN 9781633436404
  • 328 pages
Included with a Manning Online subscription
  • printed in black & white

Effective Conversational AI teaches you how to build great chatbots that perform reliably even at enterprise scale. In it, you’ll learn how to clarify user intent using LLMs, respond accurately to unanticipated input, and use Retrieval Augmented Generation to keep responses up to date. Along the way, you’ll discover how to establish a feedback loop for continuous quality improvement and master techniques to integrate GenAI safely into conventional chatbot designs.