Table of Contents

preface ix
acknowledgments xiii

1 Paradise lost? 1
2 IT spending: a brief history 13
3 Less bang for the IT buck 29
4 Show me the productivity 47
5 Too much of a good thing 68
6 Business?lean and simple 90
7 Offshoring: the new trend 116
8 Cutting the IT budget down to size 137
9 The four paths of IT spending 153
10 Reaching the Path of Profits 170
11 It?s not business as usual 186
epilogue Stepping back to get ahead 211