CUSTOMER SUPPORT
This page answers questions regarding ebooks, downloads, shipping and other problems you might be having with your Manning order.
PHONE, FAX AND EMAIL ORDERS
Send email to Customer Support.If you have a problem that cannot be managed solely via email, please include a phone number and a time that you can be reached. To request textbook review copies.
MANNING ONLINE ORDERS
Ebook Download Problems
If for some reason you do not receive the email that contains your download links, please go to this page. Here, after you enter your order number (begins with "yhst", located in the Subject line of the confirmation email) and email address, you will be able to download your content directly from our site.
If you are having problems ordering from the Manning Online Store, or your ebook did not download correctly, send email to the Webmaster. Please include the receipt that was sent to you via email at the time of your order.
CORPORATE, RETAIL AND BULK ORDERS
Send all inquiries to Sales.Go to the Orders page for details regarding how to order, volume discounts, and distribution.
OTHER PROBLEMS?
Email problems
Having trouble with our Customer Support Inbox? Never fear, there are actual human beings at Manning!
Writing to support@manning.com is usually the quickest way to reach us about a problem. However, sometimes customer email fails to reach us (we blame spam filters!). If you have written to our support team and have not received a response within 1-2 business days, please contact our Customer Support Manager, Rob Seder for additional assistance.
Email not working?
If you are having trouble making contact with us via email, please call the Manning Publications Co. Phone Line at 888-677-4535. We regret that we are unable to staff a 24/7 hotline at this time, so we must confess that you are likely to reach our voice messaging system when you call. If a staff member is available your call will be answered, otherwise any messages left with our service will be returned within 1-2 business days. Please be sure to clearly say your name, telephone number, and give a brief description of your inquiry.
We appreciate your business and look forward to assisting you.