Strong opinions on ebooks
Opinon on DRM seems to be formed. But I remain agnostic.
People appear to think that Digital Rights Management has been proven not to work. But it's important to remember that when you are trying something new, failing is easy. Succeeding requires insight and persistence, and usually some luck--succeeding is hard. I simply don't believe that enough options have been tried in using DRM, and with enough imagination. We want to try out some interesting ideas before giving up. Maybe we'll find that what our readers get outweighs the negatives.
I want to mention a few of these attractive ideas, but let me first say something about the reactions against Manning introducing any controls whatsoever. The current technical ebook market consists of Manning with unencumbered PDF ebooks, and all the other publishers with no ebooks.(+) Several offer the online web service, Safari. On a scale of 1 to 10 with 1 being tyrannical DRM and 10 being complete freedom, Manning PDFs are a 10, Safari is about a 3. Our competitors with no ebooks at all are about a zero. :) We're seeking an alternative somewhere between those endpoints but still heavily favoring ebook freedom, maybe around an 8. Most realistic solutions in real life are in a gray zone between total black and total white.
Of course, Safari is an option, but we've decided against it. It is nice if you are online, but you cannot use it on the train like Manning ebooks. And the name wickedly favors one of the members of the Safari collaboration. Our participation would implicitly be promoting a competitor's brand.
The negatives of DRM are pretty obvious, so what are some interesting possibilities? One I love is the idea of using a timed key to allow people to come into our "store" and browse through the entire book for a certain time. Normally online you get unencumbered PDFs of one or two chapters. But with timed-key encryption we can give you the entire book for say an hour. Or two. That parallels the physical bookstore experience and is definitely better than what we can offer you now.
The timed key idea could be used for the actual sale too, although we're not actively thinking about that. For example, we could let the buyer tell us how long he wants the book for and a formula would tell him the cost; the timed key would enforce the agreement reached.
Another sequence of ideas applies to ThoutReader, deriving from the fact it's open source. TR already includes annotations, unlike Acrobat (although the new Acrobat 7 apparently will allow them). By analogy with the physical book I've always considered the capability to annotate an ebook a desirable feature. Thinking by analogy doesn't always work, but if the feature is well implemented it might help people find places they have read, a bit like finding the worn or dog-eared pages of the physical book. It could let them add and then find their own additions to the content, without limitation in size. And it would allow something Iain Shigeoka suggested, sharing of annotations between our readers. As Iain sees it, sometimes the shared annotations can be more useful than the original content itself. I doubt that could happen with Manning content :) but it's a great idea I'd like to see tried.
The TR option appeals to me because it is open source and pure Java. I think we should try it and maybe even some of the people now telling us not to will join in to develop exciting new features none of us can quite imagine now.
_______________________
(+) I've recently been made aware that the Pragmatic Programmer does offer
unencumbered PDF ebooks. The above statement is in error, but it remains
that they are a rarity.
People appear to think that Digital Rights Management has been proven not to work. But it's important to remember that when you are trying something new, failing is easy. Succeeding requires insight and persistence, and usually some luck--succeeding is hard. I simply don't believe that enough options have been tried in using DRM, and with enough imagination. We want to try out some interesting ideas before giving up. Maybe we'll find that what our readers get outweighs the negatives.
I want to mention a few of these attractive ideas, but let me first say something about the reactions against Manning introducing any controls whatsoever. The current technical ebook market consists of Manning with unencumbered PDF ebooks, and all the other publishers with no ebooks.(+) Several offer the online web service, Safari. On a scale of 1 to 10 with 1 being tyrannical DRM and 10 being complete freedom, Manning PDFs are a 10, Safari is about a 3. Our competitors with no ebooks at all are about a zero. :) We're seeking an alternative somewhere between those endpoints but still heavily favoring ebook freedom, maybe around an 8. Most realistic solutions in real life are in a gray zone between total black and total white.
Of course, Safari is an option, but we've decided against it. It is nice if you are online, but you cannot use it on the train like Manning ebooks. And the name wickedly favors one of the members of the Safari collaboration. Our participation would implicitly be promoting a competitor's brand.
The negatives of DRM are pretty obvious, so what are some interesting possibilities? One I love is the idea of using a timed key to allow people to come into our "store" and browse through the entire book for a certain time. Normally online you get unencumbered PDFs of one or two chapters. But with timed-key encryption we can give you the entire book for say an hour. Or two. That parallels the physical bookstore experience and is definitely better than what we can offer you now.
The timed key idea could be used for the actual sale too, although we're not actively thinking about that. For example, we could let the buyer tell us how long he wants the book for and a formula would tell him the cost; the timed key would enforce the agreement reached.
Another sequence of ideas applies to ThoutReader, deriving from the fact it's open source. TR already includes annotations, unlike Acrobat (although the new Acrobat 7 apparently will allow them). By analogy with the physical book I've always considered the capability to annotate an ebook a desirable feature. Thinking by analogy doesn't always work, but if the feature is well implemented it might help people find places they have read, a bit like finding the worn or dog-eared pages of the physical book. It could let them add and then find their own additions to the content, without limitation in size. And it would allow something Iain Shigeoka suggested, sharing of annotations between our readers. As Iain sees it, sometimes the shared annotations can be more useful than the original content itself. I doubt that could happen with Manning content :) but it's a great idea I'd like to see tried.
The TR option appeals to me because it is open source and pure Java. I think we should try it and maybe even some of the people now telling us not to will join in to develop exciting new features none of us can quite imagine now.
_______________________
(+) I've recently been made aware that the Pragmatic Programmer does offer
unencumbered PDF ebooks. The above statement is in error, but it remains
that they are a rarity.
Comments
Satish Srinivasan wrote:
I am a Java developer by trade, Mark Carey, and I have purchased almost all the Manning e-books that have come out in the last couple of years. Haven't read many (?most) of them, but that's a different story.
If Manning e-books were DRMed I would NOT buy them any more. Period. And I bet there are many others like me.
Books get pirated anyway. Whether they are from O'Reilly or Addison Wesley. Marjan, you may feel the pinch more because Manning is smaller than many others, but do you really think Manning books are pirated any more than say, O'Reilly books ? Not at least in my experience...
Instead, I'd argue that there is a valid case for lowering the already reasonable price of Manning e-books from 22$ to say 10-12$. At that price-point, I believe many/most developers, at least in America and Europe would buy rather than pirate.
If you are willing to experiment with DRM, which so many of your long-standing customers are so vocally against, surely you could try out a lower price-point to see if whether that makes a difference in reducing piracy and increasing the volume of sales ?
If that experiment fails, and you decide you need more protection for your titles, the maximum restriction that I for one, would be ready to accept, would be say a variation of the Sourcebeat model, where you password protect the PDF with the email-address of the licensee. Have you considered that option ?
I have enjoyed buying and reading many Manning titles over the last couple of years. Please, pretty please don't go the way of DRM :-(
If Manning e-books were DRMed I would NOT buy them any more. Period. And I bet there are many others like me.
Books get pirated anyway. Whether they are from O'Reilly or Addison Wesley. Marjan, you may feel the pinch more because Manning is smaller than many others, but do you really think Manning books are pirated any more than say, O'Reilly books ? Not at least in my experience...
Instead, I'd argue that there is a valid case for lowering the already reasonable price of Manning e-books from 22$ to say 10-12$. At that price-point, I believe many/most developers, at least in America and Europe would buy rather than pirate.
If you are willing to experiment with DRM, which so many of your long-standing customers are so vocally against, surely you could try out a lower price-point to see if whether that makes a difference in reducing piracy and increasing the volume of sales ?
If that experiment fails, and you decide you need more protection for your titles, the maximum restriction that I for one, would be ready to accept, would be say a variation of the Sourcebeat model, where you password protect the PDF with the email-address of the licensee. Have you considered that option ?
I have enjoyed buying and reading many Manning titles over the last couple of years. Please, pretty please don't go the way of DRM :-(
30/11 00:00:00
Marjan Bace wrote:
Satish, let's do this: when we have the TR-format ready for the books you have bought from Manning, we'll give them to you at no charge. I simply cannot accept that anyone can be certain about this without trying it out. Can we agree that you will at least try it and come back then with your reactions? On the matter of price, I wish you were right. But the indications we have are that price appears to make little difference. Our current ebook prices are about 50% off the list price. When we started selling ebooks it was 70% off. At the time we made the transition we saw no change in the number of copies sold--zip! On your suggestion that books get pirated no matter what, when we last looked there were a lot of O'Reilly books on the networks, but as I recall, they were all from off the CDs they used to add to the back of their books. There were no recent titles there, since they stopped providing the CDs and went to Safari. I could be recollecting this wrong and when I get some time I'll try to verify it.
30/11 00:00:00
Satish Srinivasan wrote:
Marjan, you make lots of good points that need a considered response. I'll frame one in a PM...
30/11 00:00:00
Eric wrote:
Marjan, The reason that O'Reilly has discontinued their CD Bookshelf series is because of piracy, or so I've been told. We have corporate-wide subscriptions to all of their CD Bookshelves, and they're great, but we won't be seeing any updates unfortunately. I can definitely understand Manning's stance on trying to stop piracy. I'll give the TR-protected version a try before I pass judgement.
30/11 00:00:00
Andre Roodt wrote:
I have bought a couple of DRM ebooks recently, and while it has been a pain in terms of downloading the book, once on my pc or device it poses no problem at all. DRM doesn't restrict you to the number of devices you read the book on, as long as you have activated acrobat on that device. So if you are not interested in sharing your ebooks with others, why the fuss?
30/11 00:00:00
Axel van Lil wrote:
Hi, just a quick comment from a java developer. I LOVE your ebooks, have lately bought 4 of them. So do my colleagues. Our absolute No. 1 argument pro manning e-books is the file-format. PDF. No need for an additional reader, no drm-stuff, looks good in all kind of viewers (Adobe, xPDF, etc.). A dependency on a specific application to read the files destroys this advantage. We would return to the regular printed versions (and a budget is a budget is a budget, resulting in less bought books). Sorry about that, but that's ho we'll act. My 2 cents...
30/11 00:00:00
Iain Shigeoka wrote:
Hi Robert, We do "stamp" all our PDFs with name and emails and have been doing it for a while. I think the entire catalog started being stamped early last year, and we were experimenting with it half a year or more before that (by stamping MEAP chapters and finished ebooks). I believe this was before Pragmatic Programmer existed. In any case, PDF stamping doesn't appear to be a significant barrier to ebook theft. We are taking our switch to TR format slowly and hopefully we can make the transition a successful one. We will be allowing customers to purchase both TR and traditional Manning PDF ebooks. We feel pretty confident that we'll be able to grow the TR platform in such a way that customers will prefer that format over PDFs. And if we can't make TR format desireable to customers, then we can reevaluate your decision and maybe try some different strategy. This should be be a win-win situation for all our customers. -iain
30/11 00:00:00
Robert McGovern wrote:
*I've recently been made aware that the Pragmatic Programmer does offer unencumbered PDF ebooks* Well one thing they do is to embed the purchasers name into the text of the document at the bottom of every page but other than that they are unencumbered. (I pointed this out in the customer survey you'se carried out last year, I gather it didn't get passed up the chain of command) I think Manning will partly shoot themselves in the foot if they go with DRM / TR. While it might stop piracy it will also put readers off purchasing Manning eBooks.
30/11 00:00:00
Robert Varga wrote:
Marjan, I would say that your recollection is not really 100% correct. I saw copies of several titles from O'Reilly floating around on the net, among them titles for which I purchased the printed versions and those titles arrived without a CD (even titles from 2003). So there are definitely pirated versions of newer versions on the net. After all, a script recreating a html structure from individually received html files automatically traversed and downloaded with a certain delay after each other is not black magic. I would also be rather disappointed to see Manning go on the DRM way. The advantages of DRM can be enjoyed without bearing with the disadvantages. Why not just provide the advantages? Or why not give a choice to the customer? Let him decide which version he wants to download... the static non-DRM-encumbered one, or the collaboration-enabled DRM-encumbered... I personally would opt for a collaboration site without DRM. If you want to provide your customers with additional services then do that, but don't try to chain him down with DRM simultaneously. That is not a good package deal. And if you want additional income, then for each page where the customer does not have the respective ebook or printed book purchased, put on some paid ads (although I don't really know how much income is realisable from banners nowadays...). Actually I don't know if there is a reliable way of determining whether the person has the printed version (except registering the printed version like O'Reilly does). Obviously the word on page XXX is not reliable.
02/11 05:14:18
Jimm wrote:
I whole heartdly agree with you. I have purchased dozen of java ebooks from manning, and personally, at times when i wanted to buy a book, but the high prices discouraged me, manning's ebook always saved the day. Also, i have my reading moods, and it always helps to buy and download ebook at that time and get some substantial reading done.
05/11 07:05:53
John Munsch wrote:
>I simply cannot accept that anyone can be certain about this >without trying it out. Can we agree that you will at least try it >and come back then with your reactions? I'm sorry that you cannot accept that. But I am quite certain, DRM = no purchase. It's as simple as that. If you use DRM you _will_ lose some sales. Perhaps it will only be a few, perhaps it will be a lot. How many you will lose and whether it will be outpaced by gains, if any is the open question. As for pirated O'Reilly books, I saw a site as recently as a couple of months ago that looked like an O'Reilly bookshelf. Probably at least a hundred titles if not more. It's possible they were all older titles from CD but I was unaware that they had released that many at any point. Either way it doesn't really matter to me, I haven't shared my two Manning titles purchased in ebook form with anyone, nor did I download any O'Reilly titles when the opportunity presented itself. Here's what DRM gets you. I paid for Safari for close to a year before I quit, what do I have to show for those months of $15 payments? Nothing.
05/11 07:41:00
Max Khesin wrote:
A note on Safari: it is not a competition to your current method of distribution at all (even if they promote it as such). Their books are TOO annoying to reas AS books. What Safari is occasionally useful for is looking things up, sort of MSDN for open source technologies. Whether that justifies the pricetag I will leave to my employer, but they are not ebooks. Another note on piracy. People who stuff their HDs with pirated ebooks are not lost customers (which is not the case with movies) - the effort to actually read a book is much greater. So while I am not saying that piracy is a big problem, I am suggesting that it cannot be judged by the traffic of pirated material on the networks. Lastly, piracy's role as advertising should not be ignored. Software companies have long known this fact and incorporated it into the way they persecute violators. I occasionally use the networks as the "ultimate try and by" mechanizm - I downloaded a physics lecture from ripped from a teach12.com CD and that led to over a thousand $ of business for them.
Mark Carey wrote: